FREQUENTLY ASKED QUESTIONS

I am primarily a virtual healing business which allows me to safely serve a global clientele through classes, workshops, mentorship, intuitively channeled guidance, quantum energy healing and flower essence therapy. All sessions are conducted over the phone or Zoom. I do not currently offer in-person sessions.

After you book and pay for your session, you will be guided to fill out an intake form that will set the foundation for our sacred session. In this intake form, you will let me know your preferred avenue of communication, phone or Zoom

Zoom is definitely the best option for international clients (outside of the USA) and for those clients who feel more comfortable working face-to-face. If you want an audio and video recording of your session, then we must meet on Zoom.

If you live in the North County San Diego / San Diego area and desire an in person session (or are willing to travel), please email contact@janacarreycom to discuss the details and logistics. I may offer in-person sessions on a case-by-case basis and for an additional fee.

What we say during a sacred session, via e-mail correspondence or as part of our mentorship stays between us (you and me) and only us. Many client sessions go into very sensitive personal matters and I take my obligation to protect your confidentiality very seriously and with deep integrity. It is an honor to respect your privacy. You can also find all legal, data compliance, terms + conditions, disclaimers and privacy policies listed at the footer in the very bottom of this website.

1:1 Session Recordings: Each session is automatically recorded for your benefit and education, unless you request otherwise. You will be emailed the audio + video files of each recording up to 48 hours after your session.

There are never refunds offered because of technological issues connected to session recordings. Once we send you the recordings you have 2 weeks to download the recordings. After that time, they are deleted from the private Jana Carrey Healing Google Drive. If you accidentally misplace your recordings we can resend them to you for a $15 administrative fee per individual recording file.

Mentorship clients: Two weeks after your mentorship ends, all your client recording files are deleted for privacy and storage purposes.

Classes + Event Recordings: If you misplace the recording once the event recording links expires, you can purchase the class or event for the original price of admission / energy exchange. Please visit the shop or email contact@janacarrey.com to purchase past event recordings.

Please send an email to help@janacarrey.com for further support.

It may help to know that booking and payment processing for your 1:1 session with Jana happens through a third-party booking website called Acuity Scheduling (a Squarespace Company), your payments are collected and processed through third-party payment processing platforms. When you go to check out, you have the option of using either Stripe or Paypal. Both are well known, encrypted and very safe ways of sending payment electronically.

This is detailed in the terms + conditions that you agree to when you book a session, when you are running late, please make all possible attempts to let me know via text / email that you are still coming (contact details are included in your scheduling emails), so I will know to keep the original window open for our session.

Regardless of communication attempts, if you are not in session by 15 minutes after the start time, your session will be considered a NO SHOW and your session time is forfeited without a refund. The opportunity to rebook for a fee will be at Jana’s discretion.

Schedule Changes & Cancellation Policy:

We send out a complimentary confirmation emails when you book and 48 hours ahead of your appointment. During this time you can reschedule with no fee. If you need to change or reschedule a client session, please do so at least 24 hours in advance.

If you want to reschedule with less than 12 hours notice, a fee of 50% of your original session price will be charged for last minute rescheduling.

We send a final confirmation email 12 hours ahead of your appointment.

If for any reason you are late to our session and I do not hear from you via text/email, I will only keep the window open for 15 minutes. Past that amount of time, the session will be regarded as a NO SHOW session, which means your session is forfeited and no refund will be available. The opportunity to re-book for a fee will be at Jana’s discretion.

While I honor and am empathetic to the fact that there are many things that can come up in your life, I do not offer refunds for sessions once they have been booked. My Higher Self begins to work with clients when you book a session with me and the energetic exchange begins before we even get into sacred session together. You will likely start to notice your energy shifting or a sense of relief as soon as you book the session, that is part of the multidimensional nature of this work. Please know, I am quite firm with my boundaries to honor the integrity of this work.

Please note once a session or mentorship package is paid for all sales are final and there are no refunds.

Classes, workshops and event registration are all non-refundable. All sales are final unless otherwise stated on the event /workshop/class website. In the case that you cannot make a live event or workshop, you will be provided with a live recording, unless registration states otherwise. Please always check the individual registration policy per event.

Digital products are non-refundable and non-transferable. Gift cards are non-refundable but can be transferred to another individual by emailing help@janacarrey.com

Absolutely. Please send an email to help@janacarrey.com for further support.

All the digital recordings in my shop are audio files that are now in m4a format. (Some earlier recordings are mp3 and are listed as such). Certain workshops also include the ability to download video is in mp4 format.

Both m4a and mp4 files are playable on most devices using standard media playback applications such as Quicktime or Windows MediaPlayer.

You may also try "VLC" as it is a free alternative, available for both Windows and Mac OS. (Google “VLC Player” to download from the internet - the application symbol looks like a traffic cone.)

For iOS (iPhone, iPad), the m4a is the native audio format so the files should automatically select the correct application.
If you have difficulty downloading these formats, be sure to connect with the Help Desk associated with your particular device for added support, as it is beyond my ability to provide tech support on a case by case basis.

If your issue is with being unable to download or access the original file, email help@janacarrey.com.

YES! I’ve created a Referral Program that is simple and is designed to be a win-win-win. It helps me reach more amazing humans like yourself through the trustworthy route of word-of-mouth referrals. As a thank you, you get some pretty sweet bonuses towards future 1:1 sessions with me.

Here's how it works: For every person you refer to me who books a 1:1 session, you will receive a $100 bonus.

You can use your bonus towards any 1:1 session with me, towards a class or workshop, or even use it in my shop.

You will receive additional bonuses for each person who you refer to me (who books a session). You can combine multiple bonuses if you desire towards a session, package or mentorship.

Please make sure to let your peeps know that you referred them to me, so that I know who to send the thank you bonus to!

Flower essences are a form of natural plant medicine that you take internally in "formulas" or "elixirs" similar to herbal tinctures. For this reason, you can think of flower essences as "energetic herbalism." Flower essences are a form of vibrational healing that utilize the intelligence of the plant spirits themselves to remove emotional and energetic blockages in the major chakras or "energy centers" of the body. They are a powerful yet completely gentle and safe alternative healing modality. Flower essences are the energetic imprint which can also be thought of as the spirit of a plant, the healing intelligence of a specific flower, the prayer of the plant itself.

Flower essences are completely safe, and there are no contraindications in taking them. They can be used alongside any other medications, herbs or supplements you are taking. They are safe and gentle enough to be used with babies, children, pregnant and nursing women, those who are chronically ill and dying, and animals. You can even use flower essences with your other flowers and plants! So basically any living thing can benefit from flower essences.

Flower essences are an incredibly sustainable and nontoxic form of botanical medicine that has been around for centuries.

You only need one flower to make an essence. That creates the “mother essence” that can then go on to create hundreds or even thousands of individual remedies. Because flower essences are homeopathic, the level of dilution they require makes them an incredibly sustainable and ecologically safe choice. Essential oils and herbal tinctures require significantly more plant material to produce, when often the essence of a plant is just as effective.

I don't condone making essences from endangered or threatened plants, unless you use the “no-pick” method and even then proceed with respect for the plants and the Earth herself. Never pick, harvest or forage anything, no matter how common or rare, unless you get a full and undeniable yes from the plant itself that it wants you to work with it. Just as with human relationships, consent, honor and respect is key to healing and harmony.

Yes, you can take flower essences even with flower allergies. These botanical remedies are the most gentle form of herbal and plant medicine that exists, and many people are surprised to learn that they have no flavor, no fragrance and contain no physical plant matter. (The formulas you receive will have a slight, lovely flavor due to the homeopathic amounts of brandy used to preserve the formula. If you are sensitive to even minute amounts of alcohol, I am more than happy to prepare your formula with organic flax glycerine or organic apple cider vinegar as a substitute). Because flower essences contain no physical plant matter or pollen, they do not cause allergic reactions. I have given flower essences to many clients who suffer from seasonal hayfever and are allergic to many flowers and plants with no contraindications.

No! I get asked this a lot, and I want to help clear up this confusion. Flower essences are unique and different from essential oils.

A flower essence is the energetic imprint of the flower (or plant, tree or crystal) imprinted in the water and ideally made in a sacred ritual honoring the flowers, the elements, the elementals and the Earth. Flower essences are a form of vibrational medicine that works at the subtle energy levels and that supports removing blocks in the chakras.

You need very few flowers to make an essence (Less is more!) making this a very sustainable, Earth-friendly practice. (And if you are working with a very rare plant, you can even make an essence using the no-pick method). Flower essences are liquid and are usually taken internally using a dropper bottle (like an herbal or homeopathic tincture).

Essential oils are made by taking a lot of plant or flower matter and distilling them down into an oil. This requires a lot of plant material to make one bottle, making essential oils less sustainable that flower essences in terms of production.

Generally speaking, essential oils are used topically on the body / in body products, as scents or are woven into organic, green home-care products. I enjoy essential oils and think they are a much safer, greener way to clean and scent your home and laundry than toxic air fresheners and harsh chemical cleaners that poison your body and the environment.

Professionally speaking, I do NOT recommend taking essential oils internally or applying them directly on the skin. I have seen highly sensitive clients (and myself) develop allergic reactions to essential oils used directly on the skin or taken internally.

The practice of healing with flower essences is called flower essence therapy or flower essence alchemy; the practice of healing with essential oils is called aromatherapy. In truth, flower essence therapy is actually much more similar to the principles of homeopathy and has very little to do with aromatherapy.

You will see some practitioners and companies combine homeopathic formulas with flower essences. If you find homeopathy supportive for you, you will LOVE flower essence therapy.

Lastly, flower essences are much more subtle and refined at a vibrational level than essential oils, and thus they should not be stored alongside essential oils. The essential oil can overpower the flower essence and compromise the formula.

Flower essences are a subtle form of plant spirit medicine that you can easily integrate into your daily routine. Unlike other forms of plant medicine, they are not psychedelic, psychotropic or hallucinogenic. Flower essences work very gently over time, yet are still incredibly powerful, making them safe even for babies, people with chronic illnesses and the elderly to use. As I discussed above, we have been trained or conditioned in modern Western society to seek “extremes” and intense experiences. Flower essences work according to Divine Feminine principles and are much more yin and gentle in nature. This does not make them less powerful. Less intense does not equal less powerful. We are relearning how to live in balance with the Divine Feminine and Divine Masculine, and flower essence therapy has a beautiful role to play in this.

Psychotropic forms of plant medicine, such as ayahuasca, peyote, cannabis, san pedro, etc., can be rather intense on the body, should only be done in sacred ritual containers and require periods of deep integration afterwards. These latter forms of psychotropic plant medicine can sometimes be used in addictive ways or unhealthy habitual patterns by those individuals weaning off of other forms of pharmaceutical medications or who may use “plant medicine” to check out. It is important to note that you cannot become addicted to flower essences. In fact, I have used flower essences to help many clients release addictive habits and patterns.

There is no need to journey to an ashram in India or visit a shaman in Peru to receive the benefits of the power of the flowers! Flower essences integrate easily into your everyday life and do not require periods of integration in the way that psychedelic forms of plant medicine do. In fact, I have made essences for clients to help them integrate back into their daily life when they were having a hard time “grounding” back into their body after intense shamanic, awakening, plant medicine and/or other ritual experiences.

It is best to keep your flower essences in a cool, dark place out of direct sunlight. Flower essences are sensitive, living, vibrational medicine. With proper care and mindfulness, your essences can last 10-15 years or longer!

Store flower essences away from essential oils or anything that has a strong perfume or scent. Highly trafficked areas and areas with a lot of electronics, microwaves and EMF radiation can compromise your essences, so it's best to store them in “quieter, calmer” areas of your home or office.

For ease in remembering to take your customized essence, I recommend clients store their essence on their bedside table to take first thing in the morning and last thing at night, with their vitamins and supplements or in their medicine cabinet — again, away from anything with a heavy scent or strong chemical formula.

If you do notice your essence grows moldy, cloudy or discolored with time, please do not continue to use a moldy essence. This is not toxic mold but natural mold like what grows on organic food that has been left out too long. Essences can “go bad” over time, especially if the alcohol in the formula evaporates due to the essence bottle not being closed properly or if the essence is overexposed to heat or gets energetically compromised in some other way. You can pour an essence that has gone bad out onto the Earth and return them back to Gaia, in the same way you’d reuse gray water.

Any essences that you lose, knock over, spill or damage can be reordered for a small $50 fee as well as additional flat-rate shipping costs. If you would like to reorder an essence that you lost or misplaced, please email contact@janacarrey.com.

If for any reason your essence does not make it to you based on shipping errors on your end (e.g. failure to check your mailbox, providing the incorrect address, moving and forgetting to let me know, mail carrier negligence, package thieves, etc.) you will be charged a $50 remake fee + shipping and handling. As a small, one-woman healing business, I cannot absorb the time and cost to remake lost, missing or damaged flower essences without a small fee for my time, the materials and the shipping/handling costs.

Based on the personal and intimate nature of this work, there are no refunds on custom flower essences.

If your essence arrives to you damaged in any way, please let me know within 1-2 business days so we can support you with a replacement. (After that 48 hour window has closed, replacements will be made on a case-by-case basis, and I may be unable to assist you).

Yes! I ship flower essences safely to clients all over the world for a small additional flat-rate fee. The price of domestic shipping is already included when you book a Flower Essence Therapy and the Flower Medicine Journey. Non-domestic USA and International shipping is extra.

I currently ship all packages with the United States Postal Service (USPS) First Class and/or Priority mail. You are welcome to request your essences be mailed to you faster, but you will be responsible for the additional shipping fees.

Please note Jana Carrey Healing is not responsible for any custom fees, duties or taxes that may be imposed through international purchases. If you have any concerns about safely receiving your essence in the mail, feel free to send me an email at contact@janacarrey.com.